Find your anwsers here
How can I place an order?
Choose the desired product and add it to your shopping cart. Is everything in your shopping cart? Then click on the cart to see what all you have selected. Is your shopping cart complete? Then click on checkout to complete your order
I placed an order, when will my package be delivered?
We make every effort to ship every order within 2 days
Can I track my order?
Yes indeed! Once the order is shipped you will be provided with a Track and Trace code
What should I pay attention to when I place an order?
Make sure you enter the correct shipping information, email and phone number
How can I contact customer service?
You can fill out the contact form on our contact page or send an email to merch@ratchet-music.com
What payment methods do you accept?
American Express, Apple Pay, Google Pay, IDEAL, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa
Can I sign up for the newsletter?
Absolutely! At the end of the page you can sign up for the newsletter
Do you also ship outside the Netherlands?
We certainly do! It is possible to send something to any country, just make sure you write down the correct address details and keep a close eye on your email
What if the package does not arrive?
If it takes longer than 7 days to receive the order, please contact merch@ratchet-music.com and explain your situation well
How can I return my order?
Please contact us to solve this problem together. We can always help with any solutions
Do I need an account to place an order?
No account is required to place an order. Only email, phone number and shipping information are required, please make sure these are correct
Couldn't find your answer?
Let us help! Our support team is ready to assist you. Reach out to us, and we’ll be happy to answer your questions.